For practice and operations managers at Singapore dental groups.
Every patient looked after, from first call to follow-up, without burning out your front desk.
We're the front-desk partner for dental groups. We find where patients slip away, then install and run the fix with your team.
Remi helps with bookings and follow-up tickets. We set it up with your team and check the work each week. We start with one branch and one problem.
- Phone
- Walk-in
- Follow-ups
Remi helps with bookings and follow-up tickets, and your team stays in charge. We agree one desk problem with you, set up the work, and check one number each week.
The problem
Five doors. One counter.
- Phone
- Walk-in
- Follow-ups
Patients reach you five ways. Every one of them lands on the same counter.
You know things slip. You just can't see where, or prove it.
No patient should be lost because a desk is stretched.
That's a design problem, not a people problem.
Ask your front desk.
You won't see the missed calls. Your front desk will. Ask them three things:
- 1“How many callbacks are waiting on your list right now?”The callback list
- 2“How many patients this week told you they couldn't get through?”The patients who gave up
- 3“When did you last get a full lunch break?”Your lunch break
Their answers will tell you more than any estimate. It doesn't involve us at all.
The usual fixes
Why the usual fixes fall short.
Hire another receptionist
It helps at the busiest hour. It doesn't change how five jobs land on one counter.
Buy an AI receptionist app
It answers the phone. Someone on your team still has to set it up, watch it and fix it.
Use your practice software's reminders
Reminders help patients turn up. They don't answer a new patient, a review or a cost question.
Hire an agency for your listings
An agency can tidy your listings. Unhappy reviews still need a fair reply from your clinic.
Do it yourself after hours
It works until you're on leave or unwell. Then everything waits for you.
If one of these already works for you, keep it. You don't need us.
Where we come in
We work beside your front desk, not over it.
Your front desk isn't the problem. One counter doing five jobs is.
We measure before we change anything
Week one is free. Remi answers nothing. We count what your front door already does, and you keep the read-out.
Safe by design
Remi says it's an AI and hands off to a person. Your clinician signs the escalation rules. Your data is handled under PDPA.
Nothing goes live without your desk
Your receptionist meets us first. The scripts are hers to keep, and she holds the kill switch.
If we find no useful gap to fix, we'll say so and stop.
The plan
Three steps, in order.
- Step 1 · Week 1, free
We measure your front door
We count calls, WhatsApp messages and reviews. You get a written read-out.
- Step 2 · Weeks 2–3
We fix one problem with your team
You choose the goal. We install the fix and read every call for ten days.
- Step 3 · To day 90
We run it with you
One number, checked every week. A one-page brief for your director at the end.
About 3 hours of your time in the first fortnight, then 15 minutes a week.
Groups usually start with one branch and one problem.
What we fix
What's at stake
Two ways the next 90 days can go.
If nothing changes
- Unhappy reviews can sit unanswered, where new patients read them.
- Cost questions can turn into complaints at the counter.
- Follow-ups can slip, and small worries grow.
- Your team keeps carrying the same extra work.
What we work towards in 90 days
- One front-desk problem you chose, fixed.
- A routine your team keeps using.
- A weekly number your director can see.
The offer
The Front Desk Pilot
One problem fixed and measured in 90 days.
- A free read-out of your front door, and a toolkit you keep whatever you decide
- One goal, chosen with you
- Scripts and escalation rules your clinician signs
- A day at your desk, and every call read by hand for ten days
- Remi on your number and WhatsApp, or a routine your team runs
- One number checked every week, and a one-page brief for your director
If the agreed fix isn't live by day 14, you don't pay for the install.Day 14 counts from the day your team signs off the rules.
- A kill switch your front desk holds.
- No lock-in.
- The install fee is fixed before we start.
We take three clinics live each quarter. We spend a day at each front desk and read their calls by hand.
Book a 15-minute callQuestions
What practice managers ask first
Will this replace my receptionists?
No. We take the jobs that pile up on one counter. Your team keeps the patients who need a person. Your receptionist meets us first and holds the kill switch.
What happens in the free week?
We count what your phone, WhatsApp and reviews already do. Remi answers nothing, and nothing changes at your desk. You keep the written read-out, whatever you decide.
What does it cost?
The free week costs nothing. After that, the install is a fixed fee, agreed in writing before we start. We quote it once we've met and seen your read-out.
Is all of this done by AI?
No. Remi works with your team, and your team stays in charge. Cost estimates, review replies and follow-ups are routines we set up together.
We have several branches. Does that work?
Yes. Remi supports dental groups, with each branch set up as its own location. We usually start with one branch and one problem.
Does it work with our practice software?
Today Remi books into a shared calendar and sends a daily file. Direct links into Plato, ClinicConnect and Healthway are not live yet.
Can we see Remi before we decide?
Yes. We show it to you live on the 15-minute call, using your own questions.
What if Remi gets something wrong?
It hands off to a person when it should. Your clinician signs the rules before go-live. We read every call by hand for the first ten days.
Are you PDPA-compliant?
Yes. We follow the Personal Data Protection Act for every patient record we touch. Our security page names our Data Protection Officer and every service that handles patient data.
See where your patients slip away.
🇸🇬PDPA-clean. Singapore-built.