Phone cover for Singapore dental reception teams
Your front desk works 44 hours a week. Your patients call across all 168.
Connectify's AI phone assistant answers routine calls at lunch, after hours, and while your team is with a patient. It books appointments into your clinic calendar. Anything it can't handle goes to your team.
On your existing number. Set up with your front desk before anything switches on.
We'll look at when your phones go unanswered, and whether we can help.
See a typical week- PDPA-compliant
- MOH AIHGle 2.0 self-assessment in progress
- Built in Singapore
The problem
44 hours staffed. Calls across all 168.
It isn't only after six.
Your receptionist is at the desk on Monday morning. Two lines ring at once. She is checking a patient in. One of those callers waits, and one of them hangs up and calls the clinic down the road.
One counter. Five jobs.
- Check-inCan wait a moment
- PaymentCan wait a moment
- ClaimsCHAS and MediSave
- WhatsApp messagesPile up all day
- The phoneCan't wait. The caller hangs up.
Most of them can wait a moment. The phone can't — the caller hangs up.
That's too many jobs for one counter, not a performance problem.
More claims work is coming to CHAS clinics. Since 1 September 2026, claims above the fee benchmark need a written clinical justification. By 31 December, clinics must be Flexi-MediSave-accredited to stay in CHAS. Source: MOH — Enhanced financing support for CHAS dental procedures
Ask your front desk.
You won't see the missed calls. Your front desk will. Ask them three things:
- 1“How many callbacks are waiting on your list right now?”The callback list
- 2“How many patients this week told you they couldn't get through?”The patients who gave up
- 3“When did you last get a full lunch break?”Your lunch break
Their answers will tell you more than any estimate. It doesn't involve us at all.
Want a rough estimate as well?
Three numbers. No email. A model, not a measurement.
The usual fixes
Why the usual fixes don't cover it.
Hire a part-timer
The hours you need are about 26 a week, in scattered pieces. At Singapore's S$10.50 part-time floor, that shift costs near S$1,376 a month with CPF. At the floor, nobody takes it.
Sources: MOM — Local Qualifying Salary · CPF — contribution rates
Add a second receptionist
It would fix the Monday overlap. It costs a full salary to cover a few minutes a day.
Rely on voicemail
A voicemail only helps if the caller leaves one. A patient hunting for a dentist rarely does — they ring the next clinic.
Call everyone back
Your team rings back between patients, when they can.
If one of these already works for you, keep it. You don't need us.
What it covers
Phone cover for the hours your desk can't reach.
Connectify's AI phone assistant answers when nobody can get to the phone. Your team stays in charge.
We take two jobs off the counter.
- The phoneWhen your team can't reach it
- Appointment messages on WhatsAppBookings, changes and reminder replies
Two channels, one brain
One assistant answers both, from what you've written down, and books into the same clinic calendar.
Check-in, payment and claims stay with your team.
Show this to your front desk — they get their own page →Lunch hour
It answers routine questions from your written FAQ and books the appointment into your clinic calendar.
Your team sees it in the calendar.
Evenings and weekends
It answers and takes the caller's details.
Your team follows up in the morning.
Busy moments
It picks up the second line.
Your team stays with the patient in front of them.
Something urgent? It passes the call to a person, and tells the caller to ring 995 if it's an emergency.
Here is one of those calls.
Hear a call
- Connectify AIJuniper Dental after-hours — our AI assistant here, and this call may be recorded. How can I help?
- CallerHi, I've had bad tooth pain since this evening. Is anyone there?
- Connectify AII'm sorry you're in pain. We're after hours, but I can still help. Any swelling or fever?
- CallerNo fever, just the tooth. It's throbbing.
- Connectify AIThat needs same-day attention. I can hold Dr. Lim's emergency slot at 9am tomorrow and flag the clinic tonight. Shall I?
- CallerYes, please. Is it claimable?
- Connectify AICHAS or MediSave may apply, depending on the treatment — the clinic will confirm. May I take your name and number?
- CallerRachel Tan, 9123 4567. I'm a new patient.
- Connectify AIYou're booked, Rachel — 9am with Dr. Lim. I'll WhatsApp your confirmation and let the clinic know you're coming. Feel better soon.
What the agent did
Illustrative sample — clinic, doctor and patient details are fictional. This recording predates our current guardrails: the agent no longer asks about symptoms or judges how urgent a case is. It routes anything clinical to your team.
Preview note: this recording will be replaced with a routine booking call before launch.
What it will never do.
Never gives clinical advice
An out-of-scope question becomes a booking or a note for your team — never a guess.
Never invents an answer or a price
It speaks only from what you've written down. If it wasn't told, it says "let me have someone confirm."
Never hides that it's AI
Every caller is told, and can ask for a person at any time.
Never handles an emergency alone
Trauma, bleeding, severe pain — it escalates to a human and says to call 995 if it's urgent.
Never replaces your receptionist
It answers the calls she can't — lunch, after hours, mid-chair.
Your patients already live here.
Rescheduling by phone means calling, waiting, and asking. That friction is where no-shows come from. On WhatsApp it is one tap.
Rescheduling, start to finish
Sample thread- Clinic:Sent a day before, automatically
Hi Mrs Tan — a reminder of your appointment with Dr Lim tomorrow, Thursday, at 3:00pm. Reply 1 to confirm, 2 to reschedule, 3 to cancel.
- Patient:
2
- Clinic:
No problem. Here are the next open times with Dr Lim:
Friday, 10:30amFriday, 4:00pmMonday, 11:00am - Patient:
Friday, 4:00pm
- Clinic:Your calendar updated. Your team sees the change.
Done — you're booked with Dr Lim on Friday at 4:00pm. We'll send a reminder two hours before.
A second front desk, in the app they already use
Patients book, reschedule, or cancel by message. No app to install, no portal login, no hold music.
Reminders that answer back
Nudges go out 7 days, 24 hours, and 2 hours before the visit — and the reply is handled in the same thread.
Real slots, checked when they tap
The times offered are your actual openings, re-checked at the moment the patient chooses one.
The plan
Three steps. Your front desk first.
- 1
Book a 15-minute call
We look at when your phones go unanswered, and whether we can help.
- 2
Set up with your front desk
We start with your receptionist, load your hours and FAQs, and point your existing number at Connectify.
- 3
Go live
Calls go live in about two weeks. Nothing forwards until your front desk has signed off.
No IT project, no downtime, no number to change.
Our promise: if your call-capture rate is not above 80% sixty days after go-live, we keep working on it at no charge until it is.
Launch Partners also get their first fourteen days free.
QUESTIONS
What dental clinic owners ask first
Will it replace my receptionist?
No. It takes the calls she cannot pick up — lunch hour, after hours, when she is at the chair. She keeps the walk-ins, the sensitive consults, and the doctor handoffs. The daily summary shows every call and where it went. Ask your front desk how many patients this week couldn't get through.
Are you PDPA-compliant?
Yes. We follow the Personal Data Protection Act for every patient record we touch. Our Data Protection Officer is named on the security page. Patient records and call transcripts stay on Singapore infrastructure. Still unsure? Message us directly at hello@connectify.ai — replies within one business day.
Does it work with my dental CRM?
Today we write every booking into a shared calendar and send a daily CSV. Direct links into Plato, ClinicConnect, and Healthway are on our roadmap — they are not live yet. Save your specialty's spot on the Launch Partner waitlist below.
How much does it cost?
Connectify is a subscription. Launch Partners lock special cohort pricing for as long as the account stays open. Apply as a Launch Partner below and we will walk you through your exact number on a 15-minute call.
What does the pilot look like?
Six weeks. Week 1 is setup. Week 2 goes live. Weeks 3–6 we tune the scripts and review the numbers together. If your call-capture rate is not above 80% sixty days after go-live, we keep working on it at no charge until it is. Still unsure? Message us directly at hello@connectify.ai — replies within one business day.
Do my patients need an app or WhatsApp?
No. They call the number on your signboard and Google listing — nothing to download, no new number to save — and Connectify answers. The patients who phone you today, including older patients who never text, reach you the same way. Ask your front desk how many patients this week couldn't get through.
How is it different from a WhatsApp chatbot?
A chatbot only works when a patient types. We cover the hours your front desk isn't there — on the line patients already dial. Calls are answered, booked and rescheduled, cancelled slots are refilled from your waitlist, and anything clinical or urgent goes to your team. Built for Singapore clinics, not a bot bolted onto chat. Save your specialty's spot on the Launch Partner waitlist below.
Your next step
See where your phones go unanswered.
A 15-minute call. We look at your hours and your gaps, and tell you honestly whether we can help.
Book a 15-minute callIf it isn't a fit, we'll say so — and it's fine to say no.
Rather write? Email us at hello@connectify.ai.
Not ready? Save your specialty's seat on the waitlist →One seat per specialty.
General
1 seat
Orthodontic
1 clinic waiting
Periodontic
1 seat
Paediatric
1 seat
Aesthetic
1 seat
We set up one clinic at a time, in person, and we may say no. Launch Partner pricing is locked for the life of your account.
JOIN THE LAUNCH WAITLIST
Save your specialty's seat
Not ready for a call? Join the waitlist. We'll only contact you about the founding cohort.
🇸🇬PDPA-clean. Singapore-built.